Legal

Privacy Policy

BASE Performance Medicine — Effective Date: January 1, 2025
Last Updated: May 2025

Data Sharing & Messaging Disclosures

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

BASE Medicine Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
  2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Info@BASEMedicine.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages you send to us and from us to you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document.

Privacy Policy

BASE Performance Medicine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BASEMedicine.com or contact us through our forms or communications channels.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and other contact details you voluntarily provide when submitting our contact forms.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed.
  • Mobile Data: When you opt in to SMS communications, we collect your mobile phone number and your explicit consent. This information is used solely to deliver the communications you requested.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule consultations.
  • Send you informational text messages (SMS) if you have provided express written consent to receive them.
  • Improve our website and tailor the content to better serve you.
  • Send administrative communications such as appointment reminders, if applicable.
  • Comply with legal obligations.

SMS / Text Message Communications

By opting in to receive SMS messages from BASE Performance Medicine, you consent to receive informational text message communications from +1 (215) 544-2787 in response to your questions or to provide information relevant to your relationship with us.

  • Consent to receive SMS messages is not a condition of purchase or service.
  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
  • For help, reply HELP or contact us at Info@BASEMedicine.com.
  • We do not share your mobile opt-in information or phone number with any third party for marketing purposes.

Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties except in the following limited circumstances:

  • Service Providers: We may share your information with third-party vendors who assist us in operating our website or conducting our business (e.g., email or appointment platforms), subject to confidentiality agreements.
  • Legal Requirements: We may disclose your information where required by law, subpoena, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Mobile opt-in data and consent are never shared with any third party under any circumstances.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable precautions, no security system is impenetrable. We cannot guarantee the absolute security of your information transmitted to or from our site.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Your Rights

Depending on your location, you may have certain rights with respect to your personal information, including the right to access, correct, or delete the data we hold about you. To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of the site after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: